Difficult conversations can arise in the workplace in various situations throughout the employee lifecycle.
From addressing performance or conduct concerns, dealing with complaints from team members or mediating a fall out between colleagues – difficult conversations are an inevitable part of management.
This workshop is designed to give managers the skills and confidence to hold effective conversations with employees, particularly in challenging situations.
Our Difficult Conversations and Managing Personalities training includes
- how to identify different personality types and styles
- how to identify your own preferred communication style and that of others
- how to apply this knowledge to difficult conversations and deal with emotional responses
- how to prepare for potentially difficult discussions
- how to improve your listening and questioning skills.
Difficult Conversations and Managing Personalities workshop breakdown
- establishing why people are afraid of difficult conversations
- identifying personality types based on Jung:
- introversion/Extroversion
- thinking/Feeling
- sensing /intuition
- how to identify your own personality type and that of others
- communication styles based on personality types
- preparing for difficult conversations – framing the discussion
- coaching/mentoring styles vs parent/child discussions
- emotional Intelligence – what it is and how it affects communication
- problems areas – dealing with tears, anger, non-cooperation.
Contact our HR Consultants today
To discuss Difficult Conversations and Managing Personalities training and any other training, please do not hesitate to contact our specialist team by filling out our online enquiry form or by calling 0333 222 0989.